See opening times

Main reception

0113 2953530

Out of hours

111

Suggestions and complaints

We welcome suggestions for improvements to our services

Your Suggestions

We are always seeking to enhance our service and welcome suggestions for the improvement of the practice and the website. Our address is:

The Practice Manager Craven Road Surgery 60 Craven Road Leeds LS6 2RX 0113 2953530

You Can Also Send Feedback Online:

Complaints

Everyone at Craven Road Medical Practice endeavours to provide the best service and care possible. Unfortunately, we understand that there may be times when you feel this has not happened. If you have a complaint about the practice please feel free to talk to one of the Doctor or our Practice Manager. You can do this in person, or by phoning the practice or by writing to us at the above address.

A copy of our full complaints procedure can be obtained from reception upon request

If you have a complaint to make, please don’t be afraid to say how you feel. We welcome feedback to help us improve our standards and you will not be treated any differently because you have complained. We will just do our best to put right anything that has gone wrong.

If you feel that you cannot raise your complaint with the practice, or are dissatisfied with the result of our investigations, you can direct your complaint to the Health Service Ombudsman.  The contact details are;

The Parliamentary and Health Service Ombudsman

Millbank Tower

Millbank

London

SW1P 4QP

Tel: 0345 0154033

Website: www.ombudsman.org.uk

 

You may also approach the Patient Advice and Liaison Service (PALS) for help and advice.

 

Share this page

Out of hours call 111