What is the current service? (finishing 30th November 2018)
Currently patients wanting to see a Doctor the same day, attend the Surgery between 8.30 and 11.00, Monday to Friday and sit and wait to be seen.
What will the new service be? (from 1st December 2018)
Patients will be able to telephone the Surgery from 7am to book a same day Doctor slot. They will be given a rough indication of the time of their appointment.
Craven Road doors are open from 7am and Holly Bank doors are open from 7.30am. Patients can also drop in to the Surgery to be given a same day Doctor slot if they find this easier. Telephone calls are will continue to be available.
We will not be able to tell you which Doctor you will be seeing.
Why are you changing this service?
Although some patients like the current service others have fed-back that they do not.
Depending upon demand, Patients can experience long waits to be seen. This can be stressful for Patients, Reception Staff and Doctors.
We would like to be able to give Patients a better experience whilst still dealing with the high demand for same day access to a Doctor.
Why can you not tell me the exact time we will be seen?
Patients attend the Surgery with a wide range of problems. These range from a quick problem which takes five minutes up to a life threatening medical emergency which needs urgent attention and admission to hospital which can take 30 minutes or more.
Why can I not book one of these slots with a Doctor of my choice?
We have five clinical staff working each morning across Craven Road and Holly Bank. Each of them has different skills and they work as a team to meet the demand of the morning.
How can I help the Surgery with appointments?
A large number of patients do not attend their appointments. Please remember to cancel if you no longer need the appointment.
Patients attend appointments at the Surgery for things that would be better dealt with by other services. For minor ailments such as coughs, colds, sore throats and non-recurring headaches, please go to the Pharmacy.
For major burns, head injuries, eye injuries and broken bones please attend the nearest minor injuries unit or A&E.
If you experience Chest Pain, breathing difficulties, sudden loss or vision, severe bleeding or severe allergic reaction please call 999.