Resolving Problems with NHS App

Posted by: lisaboardman - Posted on:

Following the merger of Fieldhead Surgery with Craven Road Surgery some patients may have issue connecting to the NHS App. These are the instructions to follow if you are having problems:

1. Delete your account

If you are still able to log in to the NHS App on your mobile device, please do so, then select “More” (in the top-right corner),Manage NHS Login Account then Delete NHS login.

If you are unable to log in to the NHS App on your mobile device, please visit the website via the following link:

For security reasons, you will need to log in with your usual NHS login credentials. Once logged in, you will then be able to delete your account.

2.  Create a new account via the NHS App

Once your login has been deleted, re-open the NHS App, select ‘Continue with NHS login’ and follow the on-screen instructions, registering using photo ID or by selecting ‘How to prove who you are without sending a photo of your I.D.’, then select ‘Yes – I use online services’. On the following screen, select ‘Yes – I have all 3 details’ and follow the on-screen instructions to complete your registration.’

Please note, if you do not have photo ID, you will need to request 3 pieces of information from your surgery, your account ID, a “linkage key” (this may also be called a “passphrase”) and the Organisation Code (B86017).

Once you have been granted online access, you will then be able to re-connect to Craven Road Surgery through the NHS App.